Vendor Operations Associate

Posted 1 year ago

Vendor Operations Associate

We are looking for a smart, enthusiastic, hard-working, and creative candidate
to join our team as a Vendor Operations Associate.

About Cocoblu:

We exist to help brands soar online.

With the whole world going online, it’s never been more critical to get
any business’ e-commerce plan right. We have expertise in helping brands
navigate complex categories and crowded marketplaces and come out on top.

We’ve spent years delivering success and customer delight online for
hundreds of brands.

With years of experience, cutting-edge technology, streamlined processes, a
robust infrastructure, and a dedicated team, we’re ready to welcome you to
join us in shaping the future of online excellence.

Join the Cococrew and be a part of our success story!”

The ingredients for this role:

A Vendor Operations Associate at Cocoblu will focus on inventory management,
solving vendor queries, process owner for executing removal workflows for
multiple categories, own responsibility for driving reduction in unhealthy and
unsellable inventory through “Return to vendor”,
“Refurbishment” and “Liquidation” based workflows
encompassing multiple vendors and ensuring smooth vendor experience.

Your day-today tasks will include:

  • Assisting Seller teams with various processes like forecast utilization,
    scheduling appointments, reducing NCNS.
  • Preparing and sharing daily reports such as forecast utilization, NCNS (No
    Call No Show), Completed and Cancelled, Minutes of Meeting for daily
    connects conducted with Seller teams and sharing weekly reports such as
    Standing appt, ISA dump (for ISA utilization confirmation).
  • Working on Rejection cases which are side-lined due to multiple issues and
    act as a bridge between Seller teams, FC and NOC to resolve the issue.
  • Working on Vendor Escalations like side-lining of goods due to various
    issues at FC. Sorting the same, by acting as a bridge between Amazon Team,
    FC, and Vendor to resolve the issue.
  • Compiling and preparing the reports such as Open PO Report, Inventory
    report, NCNS Report (No Call No Show – Where Vendors book appointment,
    but do not deliver) and other reports on ad-hoc basis.
  • Facilitating the Vendors with appointment requests, appointment prepone /
  • Helping the Vendors with ad-hoc requests such as PO flips, PO Cancellation /
    Cancellations, PO extensions, Cost updates

What will help you succeed in the role:

Knowledge you need:

  • Numerical and analytical aptitude.
  • MS-Office.
  • Database management.
  • Ecommerce / Retail knowledge.

Required Skills:

  • Efficient Negotiation Skills.
  • Excel – Basic formulas, VLOOKUP, HLOOKUP, Pivot Table, Toggling
    between sheets and workbooks, etc.
  • Preparing reports and analyzing large set of data.
  • Prioritizing tasks, scheduling, time management, and meeting deadlines.
  • Experience in supply chain and inventory management.
  • Coordinated with multiple stakeholders within and outside the organization.

Education & Work Experience:

  • Full-Time Graduate / Masters’ with 2+ years of experience.
  • Experience in data analysis and graphical projection of data.
  • Managing the Returns and Refunds Process.
  • Modification of appointments taken by vendor for supply goods.
  • Solve the vendor query with effective suggestions related to the process.
  • Inventory management with internal team of amazon.
  • Using tools like selection central for updating the size, color brand name
    as per requirement.
  • Collective data report and chart presentation for daily work traffic.

Abilities that will help you shine:

  • To walk in our customers shoes and grow our vendor partners business by
    anticipating their unexpressed needs
  • To anticipate roadblocks and seek out solutions before they occur
  • To keep experimenting and running pilot programs to evaluate what works best
  • To make decisions based on data combined with judgement and intuition
  • To strive for continuous improvement 
  • To be action oriented 
  • To be vocally self-critical in order to arrive at better solutions.

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